Last updated: July 13, 2026
DefectDash ("the app," "the service") is a fleet vehicle inspection and defect tracking tool used by businesses ("customers," "you") and their employees ("technicians" and "managers," together "authorized users"). This policy explains what information the app and this website collect, why, and how that information is handled. It applies to the DefectDash iOS app and to this website at defectdash.com.
DefectDash is operated by Benjamin Ocker ("we," "us," "DefectDash"), reachable at scipiofiles@gmail.com for any privacy question or data request.
DefectDash is a business tool sold to companies that operate vehicle fleets. Each customer's employees use it as part of their job. It is not directed at, marketed to, or knowingly used by children, and we do not knowingly collect information from anyone under 13. If we learn that a child under 13 has provided personal information, we will delete it.
DefectDash does not collect device location, advertising identifiers, or browsing and usage analytics, and does not use third party advertising or tracking software development kits.
This website (defectdash.com) does not use cookies, does not run analytics or advertising scripts, and does not track visitors across other sites. The contact form on the Contact page opens the visitor's own email application with the entered details pre filled. That information is composed and sent from the visitor's own email account. It does not pass through or get stored on our servers as part of that form submission. A small amount of information, your light or dark theme preference, is saved in your browser's local storage purely to remember your display choice on your next visit. That preference never leaves your device.
All information described above is used solely to operate the inspection and defect tracking features described in the app: showing a fleet's vehicles and open defects, generating PDF and CSV inspection and fleet reports, and emailing those reports to the addresses a manager configures. Data belonging to one company is never visible to another company's users.
No. We do not sell, rent, trade, or share personal information with third parties for their own advertising or marketing purposes, and we never have. We do not use or disclose sensitive personal information for any purpose other than providing the service itself.
Access is restricted by company. Technicians and managers can only see data belonging to their own company, enforced by database level security rules, not merely by application logic. Benjamin Ocker, as the operator of the service, can access data only as needed to provide support, investigate a reported problem, or maintain the service.
DefectDash relies on two infrastructure providers to operate. Each acts as a service provider or processor on our behalf, is bound to use data only to provide their service to us, and does not use your data for their own independent purposes:
Depending on where you live, you may have the right to request access to, correction of, or deletion of your personal information, to receive a copy of it in a portable format, and to opt out of the sale or sharing of personal information. We do not sell or share personal information as those terms are defined under state privacy laws, so there is nothing to opt out of. To exercise any of these rights, contact scipiofiles@gmail.com. We will verify your identity or authority to make the request (for example, confirming you are the manager of the company account in question) before acting on it, and we will respond within the time required by applicable law, generally within 45 days. We will not discriminate against you for exercising these rights.
Because DefectDash is a business to business tool, most personal information in the app (technician names, inspection records) is entered and controlled by the customer company, not by the individual it describes. If you are a technician or manager and want to exercise a privacy right over data your employer has entered, we may direct your request to your employer, who controls that account, in addition to or instead of acting on it directly.
A customer may request earlier deletion of their company's data at any time by contacting scipiofiles@gmail.com.
Data is stored with a hosted database provider (Supabase) using per company access restrictions enforced at the database level. Photos are stored in a private, not publicly accessible, file storage bucket. Manager codes are stored as one way cryptographic hashes rather than in plain text. All traffic between the app and our servers is encrypted in transit. No method of storage or transmission is completely secure, and we cannot guarantee absolute security, but we take reasonable, industry standard measures to protect the information in our care.
If we become aware of a security incident that compromises personal information we hold, we will investigate, take reasonable steps to contain it, and notify affected customers without unreasonable delay and in accordance with applicable law, so they can take any steps needed to protect their own employees or operations.
DefectDash is intended for use by businesses operating within the United States, and personal information is stored and processed in the United States. If you access the app or this website from outside the United States, you understand that your information will be transferred to and processed in the United States, which may have different data protection laws than your own country.
Some browsers offer a Do Not Track setting. Because this website does not track visitors across other sites and does not use tracking cookies, there is no cross site tracking behavior for such a signal to change, and we do not respond to Do Not Track signals differently.
If this policy changes, the "last updated" date above will change accordingly. For material changes, we will make reasonable efforts to notify customers, such as an in app notice or an email to the company's registered office address. Continued use of the app after an update constitutes acceptance of the revised policy.
Questions about this policy or your data: scipiofiles@gmail.com